Welcome to the course!

Quick bonus UPDATE video from January 30th, 2023!

What to expect in the class:

  • There are six modules with multiple sections. In each section, there is video and text content
  • There are assignments at the end of each module with worksheets and other resources to help you put what you are learning into practice
  • We’ll share examples as we go, and will be using Mural as our tool of choice to demonstrate the method (though you can use other tools if you desire!)
  • This class will help you run your first service blueprinting session, so try to come up with a real project to apply this to to help cement your learning.
  • You can go at your own pace with the class and take as long as you want to complete, but we do recommend trying to go through it and apply it to a real blueprinting project, so your time commitment depends on how practical you want to get!

How to get help with the class

  • If you need help or experience a problem, you can send us an email at [email protected]

Mural FREE Account (new for 2022)

MURAL offers a free account with 3 murals, easy to get started!

Get a physical copy of the book

If you're one of those people who loves having a physical reference book to use as a learning companion, you can order a physical copy of our book here on Amazon.

And, if you want to learn more about the companion course: Future-State Blueprinting, check that out on our website.

OK, let's get started!

Complete and Continue